Care. Clarity. Confidence.
Healthcare is too important to navigate alone.
Navigate complex healthcare with clarity and confidence. PCA puts an experienced clinician at your side to help you prepare, understand, and decide.
Whether you're facing a new diagnosis, preparing for surgery, managing care for an aging parent, or navigating a hospital stay, we help you understand what's happening and make informed decisions together with your doctors.
Independent · Confidential · Milwaukee & Chicago · In person or virtual
Services
Support for one appointment, or every step of your care.
Engage PCA for a single important visit, a complicated stretch of care, or an ongoing relationship with a clinician who knows your history.
Appointment advocacy
We prepare with you, attend the appointment in person or virtually, and send a written summary afterward.
Learn moreMedical education & decision support
Time to understand a diagnosis, treatment options, risks, and alternatives, and the questions to bring to your doctors.
Learn moreCare navigation & coordination
Help keeping multiple specialists, appointments, and follow-up recommendations organized and on track.
Learn moreHospital & transition support
Understanding the care plan, preparing questions for the hospital team, and organizing discharge and follow-up.
Learn moreOngoing concierge advocacy
Periodic check-ins, organized records, and one clinician who stays with you from appointment to appointment.
Learn moreNot sure what you need?
Start with a no-obligation consultation. We'll talk through your situation and recommend the right level of support.
Book a consultationHow it works
From first call to follow-through.
-
Initial consultation
Tell us about your situation. Together we decide whether PCA is the right fit.
-
Onboarding & intake
Agreements, authorizations, and your relevant records, shared securely.
-
Clinical preparation
Your advocate reviews your history and prepares the questions that matter most.
-
The appointment
We attend the appointment with you, in person or virtually, with your permission.
-
Written summary
A clear, professional recap: recommendations, open questions, and next steps.
-
Follow-through
Help with coordination, follow-up, or ongoing support as you need it.
Who we help
Capable people who know the stakes are high.
Our clients can manage their own healthcare. They simply know when it's worth having an expert in the room.
Adult children caring for a parent
You have a demanding career and want your mother or father to receive thoughtful, well-coordinated care, even when you can't be at every appointment.
A new or serious diagnosis
You need time and expert explanation to understand what it means, what your options are, and what to ask next.
Surgery or a major procedure
You want to walk into the consultation prepared, understand the risks and alternatives, and plan recovery with confidence.
A hospital stay or discharge
Your family needs help understanding the care plan, talking with the hospital team, and making sure discharge and follow-up are handled.
Many specialists, no single guide
Your care spans several physicians and facilities, and you want one knowledgeable professional keeping the whole picture together.
Busy professionals
You hire experts for the things that matter most. Your health, and your family's, belongs on that list.
What PCA is
Independent, and entirely on your side
- Led by a practicing hospital clinician
- Independent: we work for you, not a hospital or insurer
- Personalized guidance, never one-size-fits-all
- Discreet, confidential, and compassionate
What PCA isn't
A replacement for your doctors
- We don't diagnose, treat, or prescribe
- We don't take over your medical decisions; we help you make them
- We aren't for emergencies: call 911
About PCA
Meet the clinician behind PCA.
Patient Care Advocates was founded by Nathan Miller, PA-C, a cardiothoracic surgery physician assistant at Northwestern Memorial Hospital, licensed in Illinois and Wisconsin. Working in the ICU, on the surgical floor, and through countless discharges, he has seen how often patients and families leave important conversations confused, rushed, or unsure what to do next.
He started PCA to give patients and families the time, preparation, and clinical perspective that today's healthcare system rarely has room for.
Meet Nathan: background & approachWhat clients say
Clarity when it matters most.
"[Real client quote]"
"[Real client quote]"
"[Real client quote]"
FAQ
Questions, answered.
What does a patient advocate do?
A patient advocate helps you get the most out of your healthcare. At PCA, an experienced clinician helps you prepare for appointments, attends with you to listen and ask questions, explains recommendations in plain language, helps coordinate care across providers, and gives you a clear written summary of next steps.
Do you replace my doctor?
No. PCA does not diagnose, treat, or prescribe, and we don't direct your medical treatment. Your physicians remain responsible for your care. Our role is to help you understand it, communicate clearly, and make well-informed decisions with them.
Where do you work? Can we meet virtually?
We serve Greater Milwaukee and the Chicago area. We can attend appointments in person or join virtually, and consultations and care coordination can happen by phone or video.
How much does it cost? Is it covered by insurance?
PCA is a private-pay service and doesn't bill insurance. Your first consultation is no-obligation, and we'll give you a clear estimate before any work begins. More about pricing.
Bring a medical expert to your next appointment.
Let's talk about how PCA can help you or someone you love.
Book a consultation- No-obligation consultation
- Confidential & discreet
- In person or virtual